SupportYourApp

About Company

SupportYourApp is a Support-as-a-Service company that has been providingsecure technical, customer support and CX servicesto growing companies around the globe since 2010.We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. Withflexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.Why Companies Outsource Their Customer Support to Us15 years of experience1500+ professionals60+ operational languagesPCI/DSS L1 Service ProviderISO/IEC 27001:2013 certificationGDPR-, CCPA-, and HIPAA-complianceAI chatbot automating up to 80% of common requestsRefined processes of onboarding, learning, and human developmentCustomer-focused consultants with exceptional language skillsHow We Deliver Exceptional Customer ServiceWe provide round-the-clock B2C & B2B customer service across multiple channelsOur flexible, scalable teams are tailored to your business needsAI technology helps us deliver faster responsesWe Offer a Wide Range of ServicesCustomer support (Front desk, Tier 1)Inbound call center servicesTechnical support services (Tier 1-3)IT support services - Social media customer servicesCX servicesAI-powered support teamsSystem setup & IntegrationReception desk servicesBack-office servicesKYC & ID verificationData annotationStaff augmentationOur cost-effective support solutions have helped our clients achieveup to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.Partnership and marketing requests aren’t accepted via the “Discuss my project” form. Please send them to [email protected]

Service Focus

back office outsourcing 15%

call center services 25%

customer service outsourcing 55%

data annotation services 5%

Client Reviews

Customer Service Outsourcing for Fiber Verification Co

5.0/5.0

"SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Sales & Customer Support for Automation Company

5.0/5.0

"SupportYourApp provides sales and customer support for an automation company. The team handles live chat and email communication, offers technical support, and helps with lead qualification and reporting."

Cost

5.0

Quality

4.5

Schedule

4.5

Willing to Refer

5.0

Customer Service Outsourcing for Software Development Co

5.0/5.0

"SupportYourApp provides customer support services for a software development company. The team handles email support 24/7, providing approximately one hour of dedicated support per shift."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Outsourced Back-Office/Customer Service for Wellness App Co

5.0/5.0

"SupportYourApp provides ongoing technical and operational support for a wellness mobile app company. The team focuses on maintaining stability, addressing user-reported issues, and supporting app updates."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Customer Support Services for VR Fitness App

5.0/5.0

"SupportYourApp provides customer support services for a VR fitness app. The team handles email, chat, and social responses, identifies and diagnoses product bugs, and monitors and moderates app store reviews."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Customer Support for Product Information Mgmt Company

5.0/5.0

"SupportYourApp provides 24/7 customer support for a product information management platform. The team manages all customer inquiries through email and phone and ensures the smooth running of operations."

Cost

4.5

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

L2 Technical Support for EdTech Firm

5.0/5.0

"SupportYourApp provides L2 technical support for an edtech company, filling in for their night shift operations. They handle email support, resolve customer issues, and ensure consistent customer communication."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Customer Service Outsourcing for Audio Technology Company

5.0/5.0

"SupportYourApp provides customer support services for an audio technology company. The team handles email and chat support from 4 p.m. to 1 a.m. Kyiv time and manages side projects for the client."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Customer Service Outsourcing for Software Company

5.0/5.0

"SupportYourApp provides 24/7 customer support for a visitor management software company. The team provides support via phone, chat, and email. They use Salesforce as the central platform for case management."

Cost

5.0

Quality

5.0

Schedule

5.0

Willing to Refer

5.0

Customer Service Outsourcing for Self-Care Platform

4.0/5.0

"SupportYourApp provides customer support services for a self-care platform. SupportYourApp expands the client's support team with agents who handle incoming inquiries and ensure users have a smooth experience."

Cost

5.0

Quality

4.0

Schedule

4.0

Willing to Refer

4.5

Call Center & Customer Support Services for Software Company

5.0/5.0

"SupportYourApp provides call center and customer support services for a software company. The team offers 24/7 support, gathers customer information, and escalates cases to the client for action or resolution."

Cost

4.5

Quality

4.5

Schedule

5.0

Willing to Refer

5.0

Company Details

employees
1,000 - 9,999
hourly rate
< $25 / hr
languages
31 Languages
locations
Wilmington, DE
min project size
$1,000+
timezones
33 Timezones
year founded
Founded 2010
Languages
English Spanish Arabic Bengali Hindi Russian Portuguese Japanese German Korean French Turkish Vietnamese Cantonese Italian Urdu Polish Ukrainian Persian Romanian Azerbaijani Dutch Hebrew Czech Serbian Bulgarian Estonian Slovakian Croatian Swedish Georgian
Timezones
ACT - Australia Central Time (ACT) AGT - Argentina Standard Time (AGT) ART - (Arabic) Egypt Standard Time (ART) AST - Arabia Standard Time (AST) AET - Australia Eastern Time (AET) BET - Brazil Eastern Time (BET) CAT - Central African Time (CAT) CET - Central European Time (CET) CNT - Canada Newfoundland Time (CNT) COT - Colombia Time (COT) CST - Central Standard Time (CST) CTT - China Taiwan Time (CTT) EAT - Eastern African Time (EAT) EST - Eastern Standard Time (EST) EET - Eastern European Time (EET) GMT - Greenwich Mean Time (GMT) GST - Gulf Standard Time (GST) HST - Hawaii Standard Time (HST) IDT - Israel Daylight Time (IDT) IET - Indiana Eastern Standard Time (IET) JST - Japan Standard Time (JST) MET - Middle East Time (MET) MIT - Midway Islands Time (MIT) MST - Mountain Standard Time (MST) NET - Near East Time (NET) NST - New Zealand Standard Time (NST) PNT - Phoenix Standard Time (PNT) PRT - Puerto Rico and US Virgin Islands Time (PRT) PST - Pacific Standard Time (PST) SAST - South African Standard Time (SAST) SGT - Singapore Standard Time (SGT) UTC - Universal Coordinated Time (UTC) VST - Vietnam Standard Time (VST)