Axendi

Axendi (formerly OEX Voice Contact Center)Leading CX and BPO Services ProviderWith 16+ years of experience, 5 strategically located operational centers, and a 1,700-strong team, Axendi delivers reliable and secure end-to-end customer experience services — from advisory and technology to operations. We combine proven expertise with advanced solutions to drive efficiency and maintain the highest standards of service quality, enabling scalable, high-performing customer support.We specialize in multichannel and multilingual customer service solutions for nearly 100 clients across industries including e-commerce, retail, healthcare, finance, insurance, automotive, energy, and telecommunications.Our services include:Contact centerBack and middle officeBPOAML & KYCAI voicebots and AI assistantsTelemarketingCustomer surveysCX consultingTechnologyWe design and deliver tailored AI solutions for customer service and BPO, provided as a service. By integrating third-party technologies, our proprietary tools, and clients’ existing systems, we ensure AI is applied exactly where it creates the most impact. Our approach enhances both customer and agent experience while improving quality, efficiency, and productivity, addressing challenges such as service performance and scalability with targeted, measurable results.Our top proprietary AI solutions:Primebot – an intelligent voicebot for automating customer service tasks such as appointment booking, knowledge base queries, and customer surveys.Boromir – an award-winning analytics tool for monitoring, analyzing, and optimizing agent performance and contact center operations.Proven Track RecordWe work with leading brands including IKEA, BNP Paribas, L’Oréal, Affidea, Allegro, Rossmann, and Volvo, bringing experience, innovation, and partnership to every project.Streamline your operations and deliver exceptional CX with Axendi’s expert team.Let’s talk about your needs: https://axendi.com